Head of Services

Job type: Permanent
Contact name: Barry Usher

Contact email: barry@macrorecruitment.ie
Job ref: 32104
Published: about 2 months ago
Startdate: 16/12/2022

Job Description

We are pleased to be recruiting for a Head of Services with a proven ability to manage within the healthcare sector. Our client is part of an international movement working with people with intellectual disabilities and other kinds of special needs.

Job Title:    Head of Services

Location:   Naas, Co. Kildare. The organisation’s main office is in Naas. Hybrid working terms are available along with the possibility to be based closer to one of the Organisation’s other locations.

Reports to:   Chief Executive Officer

Permanent, full-time position. 40 hours per week

The Organisation

Our Client operates a residential and day service in 15 centres, in which approx. 250 residents and day-attendees live and take part in day activities, delivered by a workforce of approx. 500 persons comprised of employees and voluntary co-workers.


This role will require a strong and experienced leader with a proven ability in managing and developing teams and services. They will be responsible for the operational responsibility for all service provision including supporting and leading the organisational change.


Main Purpose of the Role


The Head of Services will have significant experience of leading and managing services and supports to people with a disability rooted in a social care principle. The post holder will provide strong strategic, professional and managerial leadership for all aspects of service operations for the Organisation. The Head of Services will focus on planning, developing and implementing the Organisation’s strategy, monitoring and managing operational performance and overseeing the delivery of compliance standards for residential and day services across the Organisation. The ideal candidate will have a relevant social care qualification or significant social model experienced combined with the clinical competence to provide oversight to health and clinical provision elements of the services.   


The purpose of this post is to take operational responsibility for all service provision including supporting and leading a large organisational change. This post holder will also be required to support best practice in the delivery of high-quality Person-Centered services in line with legislation and the Organisation’s policies, ethos and values


This job description describes the roles and responsibilities as currently envisaged.  These may change over time in the light of changing circumstances or developments within the national disability sector programme.




The person appointed will be required to provide their own transport during the duration of the employment and must furnish an annual indemnity from Insurers in favour of the Employer. Essential travelling expenses will be paid at the appropriate rate in respect of travel necessarily performed and approved by their manager in the discharge of duties. The base for this purpose will be the location to which the appointee is assigned.



  1. Hold a Masters relevant to this role – i.e. Social Work, Social Care Management, or other relevant discipline
  2. Post graduate qualification in Management
  3. A minimum of 5 years’ experience in a senior management post or a minimum of 3 years’ experience in a Head of Service or equivalent role
  4. Robust knowledge of HIQA regulations and all legislative compliance requirements
  5. Strong working knowledge of National Policy relating to Intellectual Disability and Mental Health
  6. Comprehensive experience of Risk Management & Health and Safety
  7. Knowledge of Budgeting and Financial Reporting
  8. Candidates must possess the competencies and skills appropriate to working with persons with an intellectual disability.

Overall Objectives

The Head of Services will:

  • Support the CEO in achieving all the Organisation’s strategic objectives and full participate as a member of the Senior Management Team, taking collective responsibility for the corporate governance of the organisation.
  • Develop short, medium and long term business objectives which are turned into effective, affordable and achievable annual service plans, and establish corresponding key performance indicators which conform with or exceed mandatory and or best established guidelines.
  • Prepare and agree service level agreements with the HSE and other pertinent stakeholders as required.
  • Develop and implement robust and effective planning and control systems to monitor operational performance against the Organisation and HSE key performance indicators and develop robust action plans to address areas of underperformance.
  • Ensure that predictive management systems are in place to anticipate and manage opportunities and problems in service delivery.
  • Support the CEO and Board of Management in the Organisation to ensure compliance and accountability in respect of all business of the Organisation in its entirety.
  • Deliver change through partnership with the various internal and external stakeholders.
  • Personally demonstrate behavior consistent with the Values of the Organisation and ensures this is reflected across the workforce.
  • Provide leadership and development of team.

Duties and Responsibilities

The principal duties and responsibilities may include but are not limited to the following:

  • Provide strategic input to organisational development
  • Lead the implementation of a change agenda as set out through the Board, CEO and Senior Management Team
  • Be responsible for the overall management and performance of all the operations of the Organisation with good professional practice and subject to agreed policy directives and priorities.
  • Play a key role in developing shared vision and values with all stakeholders for the Organisation through organisational development journey that are grounded in person centeredness and community living in line with the Organisation’s ethos
  • Provide professional leadership in the delivery of high-quality person-centered services
  • Oversee the work of the various working groups that have been established to support the operational functions of the organisation
  • Proactively support quality improvement initiatives
  • Be accountable as relevant for the implementation of the various national improvement plans that the Organisation have committed to.
  • Proactively support good practice in respect of Safeguarding of all persons with a disability being supported in our communities.
  • Develop good communication between all stakeholders at both local and national level
  • Oversee and monitor the budgets and the key performance indicators
  • Develop good working relationships with the senior management team, the local management teams, external stakeholders and persons that we support.
  • Oversee the implementation of current and evolving legislation, policies and procedures, guidelines and protocols.
  • Represent the Organisation at external meetings as appropriate
  • Provide professional leadership at meetings, committees and/or other fora as required in relation to all aspects of service delivery
  • Chair and participate in case conferences/investigations with the appropriate staff when the need arises.
  • To proactively promote ongoing learning and development particularly relating to culture and practice to support best practice in all areas of service delivery.
  • Conduct audits participate in quality, accreditation, statutory and contractual requirements.
  • Produce monthly summary reports for the Board.
  • Deputise for the CEO as required


Education and Training


The Post Holder will:

  • Maintain standards of practice and levels of professional knowledge by participating in continuous professional development initiatives and attendance at courses as appropriate.
  • Engage in career and professional development planning.
  • Ensure appropriate learning and education programmes are in place for all staff
  • Act as a resource in delivering education and training as appropriate

Working Relationships


The post holder will have working relationships with the following:

  • National Operations Team
  • All members of the Senior Management Team
  • Persons in charge in each Community
  • All Community Members
  • Relevant voluntary, statutory and private agencies including local HSE personnel
  • HIQA inspectors

Personal Commitment, Motivation and Integrity

  • Demonstrate commitment and buy-in to the role and in leading lasting change in the quality of service delivered with a focus on improving the outcome for residents and day attendees.
  • Demonstrate high personal standards in terms of ethics, openness and probity and has a commitment to continued professional development.
  • To bring a high degree of energy and commitment to the role – is resilient in the face of high demand levels and adversity.
  • Manage own time in a focused and disciplined manner to ensure that the most important issues are addressed and continue to show a high level of determination and persistence in pursuing quality and safety activities and goals.
  • Lead by example in terms of actions and personal commitment - demonstrates clarity of purpose, personal competence and credibility that gives confidence to others.
  • Lead by example in the development of person-centred services.
  • Undertake other duties and responsibilities as may be assigned by the line manager.