Head of HR

Job type: Permanent
Salary: £71000 to £85000
Contact name: Laura Reid

Contact email: laura@macrorecruitment.ie
Job ref: 32103
Published: about 2 months ago
Startdate: 13/12/2022


Job Description


We are pleased to be recruiting for a Head of HR with a proven ability to manage within a healthcare sector. Our client is part of an international movement working with people with intellectual disabilities and other kinds of special needs.


The Head of HR is operationally responsible for the Human Resource service reporting directly to the CEO. You will work hand in hand with Service Managers and the Heads of Department across the service in guiding and providing leadership. You will be responsible for managing an array of business-critical HR activities and designing and implementing HR policies and procedures.


Job Title:   Head of Human Resources (HR)


Location:    Kilcullen, Co. Kildare


Qualification/ Experience:


  • A relevant third level qualification in Human Resources

  • Experience working within the Healthcare sector

  • A minimum of 5 years consecutive experience in a senior HR role, within the last 5 years

  • A minimum of 3 years' experience in a leadership role

  • A thorough knowledge of current Irish and EU legislation relating to Employment Law.

  • Previous in-depth experience of union management, Employee Relations, and Industrial Relations investigations

  • Positive experience of negotiating with Unions and Staff and engaging with WRC and similar bodies

  • Thorough knowledge and understanding of HIQA requirements and safeguarding requirements including Trust in Care (TIC) investigations

  • An appropriate level of expertise in Irish and EU data protection laws and practices including an in-depth understanding of the GDPR


Person Attributes/Qualities:


  • Strong problem solving, negotiation & influencing skills

  • Excellent written, presentational, and verbal communication skills

  • Excellent diplomatic, influencing, persuading and negotiation skills

  • Ability to set own priorities, meet tight deadlines and work effectively under pressure.

  • Have a high capacity for responsibility and individual initiative

  • Confident and flexible approach to work

  • Ability to manage and influence key stakeholders


Span of Control:


Our client operates a residential and day service in 15 centres, in which approx. 250 residents and day-attendees live and take part in day activities, delivered by a workforce of approx. 500 persons comprised of employees and voluntary co-workers. 


This role will require a strong and experienced leader with a proven ability in managing and developing teams and services and will require a self-driven energetic HR professional able to work with a diverse range of employees. This person will be responsible for managing relationships with unions, investigating and resolving industrial relations issues, recruitment, retention, talent management, training and development, change management and succession planning. Attributes and qualities should include


Overall Objectives:


  • Develop the HR strategy in line with the client’s vision and direction.

  • Lead change management within the organisation effectively to deliver the desired outcomes.

  • To identify the core roles, responsibilities, competencies as well as training and developmental needs for management and staff across the organisation.

  • Ensure the development of an appropriate and effective performance management programme to deliver high performance working teams at national, regional and local level.

  • Ensure the provision of effective HR processes, systems, teams, policies and procedures to meet the future needs of the organisation.

  • To develop and implement effective ER/IR strategies and programmes fostering positive staff engagement.

  • Managing relationships with unions & ensuring that the Company's treatment of employees is consistent with its core business values and objectives.

  • Handling complaints, managing grievance procedures and facilitating counselling in conjunction with other stakeholders.

  • Investigating and resolving industrial relations issues in a timely and effective manner.

  • To lead out on Trust in Care investigations across the organisation.

  • Ensure consistency in the implementation of and compliance with HR policies and procedures across the organisation.

  • Develop an effective recruitment, staff retention and succession planning programme to meet the future needs of the organisation.

  • To deliver change through partnership with the various internal and external stakeholders.

  • To lead in supporting the senior management team and the workforce in the communities to achieve the delivery of the client’s business objectives and clinical strategy.  

  • To lead on aspects of the development and implementation of strategies to improve efficiencies throughout the organization through greater use of technology.

  • The HR Manager will have overall responsibility for talent acquisition within the clients and will personally demonstrates behaviour consistent with the values of the organisation and ensures this is reflected across the workforce, whereby all staff maintain an awareness of the primacy of the residents in relation to all organisational activities.

  • Ensure the development of fully compliant Health & Safety and data protection (GDPR) programmes across the organisation whilst fulfilling the role of Data Protection Officer.  



Key Responsibilities:


Key accountabilities of this post are:


Regulatory compliance

To coordinate the development and implantation, in consultation with the key stakeholders, national policies and guidelines in relation to HRM, GDPR and Health & Safety ensuring that they are fully compliant with legal and regulatory requirements and codes of practice/conduct.


Workforce Planning and Recruitment

To ensure the recruitment and development of high-calibre staff who will be active and creative in furthering the vision and achieving the aims of the client.


Liaise with the relevant Trade unions

Liase with the relevant Trade unions Including any other appropriate bodies on matters which impact on the national organisation. Ensure that the client locally mirror the national position and deal with the Industrial Relations issues on a national scale.


Change Management

To drive and support change within the organisation at all levels by actively collaborating with key change drivers at national and local level empowering them to drive change, share learning and encourage collaboration across the organisation


Employee Relations/Industrial Relations Strategies

Develop and Implement Effective employee relations/ industrial relations strategies and programmes fostering positive staff engagement. Manage relationships with unions, investigate and resolve industrial relationship issues as well as handling complaints, managing Trust in Care and grievance procedures.


Representational and Leadership Role

To promote and support an organisational culture that supports high quality standards and high commitment as well as continuous self-reflection and self-development, including continued professional development.


Performance Management, Staff Development, Support and Team Building

To manage the performance and accountability relationships within the organization, in conjunction with the Senior Management Team. 


Develop an Overall Talent Management Strategy

This includes performance management and development, workforce planning, training and development, succession planning and the recruitment and selection process.


Ensure the Provision of Best HR Practice

  • Ensure that the client’s management and practices meet its statutory obligations and reflect best HR Practice and that the service capacity, model and skills are responsive to current and future demands and change.

  • Lead in identifying improvements and initiatives to the HR Function and identify personal development opportunities required for the communities on an ongoing basis. 

  • Participate in the development, implementation and monitoring of the Organisational Strategy and associated policies in support of the Organisation’s overall strategy, ensuring employee effectiveness and motivation are maximised.

  • Work closely with the other members of the Senior Team to ensure the consistent delivery of an efficient HR service within the Organisation and work to increase the organisation's overall effectiveness.

  • Provide effective leadership on employee relation matters and foster productive and effective relationships with staff and their representative bodies and preparation of documentation/submission with regards to IR issues and represent the Organisation at Third Party fora. 

  • Ensure the provision of professional support, leadership and advice to line managers in relation to HR best practice including Employment Law, HR Policies & Procedures and staff relations.


Talent Acquisition/Workforce Planning and Management

  • Assume oversight and responsibility for the Recruitment Strategy and workforce planning to ensure that it is innovative, creative and contemporary and is responsive to The client’s changing needs. 

  • Ensure all staff have a level of understanding and training required to work in their area of operation, e.g., safeguarding, challenging behaviour, manual handling, medication, etc.

  • Ensure that persons engaged in recruiting are mindful of best practices and that they react proactively to cultural and regulatory changes in the disability sector

  • Identify and implement organisational development initiatives and structures which support leadership development, innovation, flexibility and high performance.

  • Demonstrate excellent influencing and negotiation skills and manage conflict in a diplomatic but appropriately assertive manner 


Payroll Management, Staff Records, Information Technology and Data Protection

  • Oversight and responsibility for ensuring the highest standard of data integrity within the HR /Payroll Management information systems and full compliance with all relevant legislation including Data Protection.

  • Ensure the maintenance of accurate staff records and related information and responsibility for the manpower information.

  • Ensure compliance with the obligations required by the Data Protection Act 1998 and 2003 and fulfil the role of Data Protection Officer.

  • Ensure that the HR Service makes the most effective and efficient use of developments in information technology for both care of the client’s residents and day-attendees and administrative support in a manner which integrates well with systems throughout the organisation.

  • Collect, interpret and present data and information on activities, staffing and expenditure, as required. 



Additional Details:


Salary Scale: Grade 8 equivalent - Salary will be commensurate with qualifications and experience. 


Location: Head office in Kilcullen, County Kildare, attendance at other locations as appropriate. 


Duration: Full-time 40 hours – Permanent